Frequently Asked Questions
1. Do I need an account to place an order?
Indeed, we require users to register before placing an order. However, you can also register during the checkout process after selecting your items.
2. What payment methods do you accept?
We currently accept PayPal for payments, and we are working on integrating other payment methods. Please stay tuned for updates.
3. What shipping methods do you provide?
We ship using Cainiao International, which delivers to over 80 countries and regions worldwide. Cainiao Logistics is continuously optimizing and enhancing its international delivery network, ensuring even faster and more efficient service in the future.
4. When will my order be shipped after payment?
We typically ship orders within 1-3 days after they are placed. Once your order is shipped, you will receive a shipment notification email along with a tracking number. You can track your order using this tracking number on the official website of Cainiao International Express to get detailed logistics information.
5. How long will it take to receive my order?
It typically takes about 7-25 days from shipment in China to delivery. However, based on previous delivery times, orders are often delivered within 5-15 days, with an average delivery time of less than 10 days.
6. What is your return policy?
We offer a 30-day return policy for items in their original condition with proof of purchase. Certain items, such as perishables, custom products, and sale items, may not be eligible for return. For more details, please visit our Return Policy page.